Vacuum Controller FAQ

• QWhat is the TENGA Vacuum Controller?

  A

  The TENGA Vacuum Controller is an electronic vacuum device made for use with compatible TENGA CUP products to create a more powerful suction sensation during use.
It includes two size adapters, to be compatible with Standard and Ultra Size items.
  ※The feeling of suction will vary depending on the individual.
  ※Please use the CUP series that can support Vacuum. Using the Vacuum Controller with other products may cause a malfunction.
  ※How to confirm it is usable on the CUP: Please refer to to the sticker on the top of the CUP.

• QHow should I switch on the Vacuum Controller?

  A

  Simply press the round button once to turn ON, and again to turn OFF.

• QWhat suction modes does the Vacuum Controller have?

  A

  We kept it simple – there’s only ON or OFF. You can use the Release Button to open up a release valve to manipulate the vacuum strength to your own liking.

• QCan I use the Vacuum Controller in the shower?

  A

  The Vacuum Controller is NOT waterproof. DO NOT use it in water.

• QIs the Vacuum Controller rechargeable?

  A

  The Vacuum Controller is not rechargeable. It is powered by 4 AAA Batteries. To ensure the best product performance, please use only Alkaline AAA Batteries. Batteries are not included.


• QHow should I wash the Vacuum Controller? Can I use alcohol-based cleaners?

  A

  The Vacuum Control Unit is NOT waterproof, please only wipe clean with a cloth. The Adapters are submersible so you can wash this part with water, but please do not use alcohol or other cleaning agents.

• QCan I use the Vaccum Controller on similar products from other brands other than TENGA CUP?

  A

  If it is not used with corresponding CUP products, the functions of Vacuum Controller cannot be fully performed, and the suction will therefore feel weak.
  In addition, if used with other CUP products not made with the Vacuum Controller, it may cause a malfunction.
  The use of similar products from other brands may also cause malfunctions, therefore it should be avoided.
  ※Please use the Cup series that supports Vacuum Controller. Using a CUP that does not support Vacuum Controller may cause a malfunction.
  ※How to confirm if the CUP can be used with Vacuum Controller: Please pay attention to the sticker on the top of the CUP.

• QDoes the Vacuum Controller include a warranty?

  A

  Yes! There is a warranty period of 3 months from the date of purchase.
  Please contact us here should you have any inquiries regarding defective items.

• QThe suction has gotten really weak – is it broken?

  A

  Please check the following:
  1. Are the batteries dead? Insufficient battery decreases the suction power.
  2. Is the product set up properly? Is there any air leaking from the Adapters? If it is not installed properly, Vacuum Controller’s suctions cannot be performed well.
  3. Are you using a compatible CUP product? If your CUP is not compatible，Vacuum Controller cannot perform its best functions.
  ※The feeling of suction will vary depending on the individual.